Returns & Exchange Policy

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept (one time only) your timely return "In as received condition" (unworn, unwashed, unused) items, or defective merchandise for a full refund of the original purchase price within 30 days of shipment date. Returns displaying signs of wear, alteration such as sizing or engraving (by a jeweler other than I.S.A.), or damaged merchandise will not be accepted for return.

Returned merchandise should include an RA # the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned including defective items. Merchandise returned after 30 days might be subject to a reduced refund if not in its original vendor packaging, in salable condition and/or if the merchandise has been marked down in the intervening time period. A re-stocking fee might apply to all returns including large and/or heavy items. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit or exchange to be issued.

Any I.S.A. merchandise, excluding items $300 and over, heavy or large items, purchased online or from any I.S.A. catalog may be returned for exchange, credit or refund within 30 days of shipment date with an RA #. - Poorly packaged or uninsured items will not be accepted for return.

On the front of your packing slip (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price toward another I.S.A. purchase, or receive a refund. On the outside of the box note the RA #(Return Authorization) I.S.A. is not responsible for lost or damaged items, we urge you to insure all returns. Enclose your packing slip with the item, ship, prepaid and insured, to:

I.S.A. Returns Dept.
405 W. Fairmont Dr.
Tempe, AZ 85282


Please note that Sale and Online Clearance merchandise are non-refundable, exchange or credit only and must be received in our facility within 30 days of purchase.
When a gift is returned, a I.S.A. merchandise credit gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise credit gift card can be used for purchases from I.S.A., catalog and online only.

Returns without and RA # will be refused.